HCP Wellness is a leading Cosmetics Manufacturing, Pharma Manufacturing and FMCG Manufacturing company based in Ahmedabad, engaged in Contract Manufacturing, Third Party Manufacturing and Private Label Manufacturing for Indian brands, exporters and multinational companies across Skincare, Personal Care and Oral Care categories.

We are hiring Customer Success Executives to manage Manufacturing Operations, Client Handling, and Customer Success for multiple B2B Manufacturing Accounts. This role is ideal for candidates interested in Client Servicing, Order Processing, Back Office Operations, and B2B Client Coordination.

Roles & Responsibilities
• Handle Client Operations and Client Handling for assigned Manufacturing Accounts
• Manage Customer Success, Client Servicing, Customer Support, and Client Follow-up
• Assist in Order Processing, Order Management, Production Planning, and Dispatch Coordination
• Coordinate with Manufacturing Operations, Factory Teams, Stores, and Dispatch Teams
• Maintain MIS, Excel Sheets, Data Management, and Back Office Records
• Track Packaging Material, Client-owned Materials, and ensure proper Documentation
• Assist in Telecalling, Customer Care, and Client Escalation Handling
• Support B2B Client Coordination, Operations Support, and smooth Manufacturing Operations

Eligibility & Preferred Background
• Graduate / Post-Graduate – BBA, BCom, BA, BSc, BCA, MBA, MCom, MSc
• Freshers and candidates with experience in Customer Success, Client Operations, Client Servicing, Order Processing, Back Office Operations, or Telecalling Executive can apply
• Knowledge of Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Client Coordination, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage
• Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability and Customer Success Orientation

Job Location
Ahmedabad (Only Ahmedabad based candidates should apply)