HCP Wellness is a leading Cosmetics Manufacturing, Pharma Manufacturing and FMCG Manufacturing company based in Ahmedabad, engaged in Contract Manufacturing, Third Party Manufacturing and Private Label Manufacturing for Indian brands, exporters and multinational companies across Skincare, Personal Care and Oral Care categories.

We are hiring a Customer Relationship Manager to lead Client Relationship Management, Customer Support, and B2B Client Servicing for multiple Contract Manufacturing Accounts. This role is ideal for candidates with strong leadership skills, client handling expertise, and experience in B2B Manufacturing Operations.

Roles & Responsibilities
• Manage and lead multiple Contract Manufacturing Client Accounts
• Build and maintain strong Customer Relationships, ensuring Client Satisfaction
• Oversee Client Handling, Client Servicing, Order Processing, and Order Management
• Coordinate with Manufacturing Operations, Production Planning, Factory Teams, Stores and Dispatch Teams
• Supervise Client Account Executives, Operations Executives, Back Office Team and Interns
• Maintain MIS, Excel Sheets, Data Management and Back Office Records
• Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation
• Analyze Client Feedback, resolve escalations, and drive Client Retention and B2B Growth

Eligibility & Preferred Background
• Graduate / Post-Graduate – MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA
• 4–8 years experience in Customer Relationship Management, Client Servicing, Account Management, B2B Client Coordination or Operations Management
• Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, Contract Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage
• Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Awareness

Job Location
Ahmedabad (Only Ahmedabad based candidates should apply)